Support
Need a hand?
Email support@netsy.live and a real person will get back to you, usually within a day.
Common questions
I'm not getting alerts
Make sure notifications are allowed for Netsy in your phone's settings. On iPhone, keep Time Sensitive Notifications on for Netsy so alerts get through Focus modes. If you're Pro and still see locked calls, open the app and tap Restore purchases.
How do I cancel Pro?
iPhone: Settings → your name → Subscriptions → Netsy → Cancel Subscription.
Android: Google Play → your profile → Payments & subscriptions → Subscriptions → Netsy → Cancel.
Pro stays on until the end of the period you've paid for.
Can I get a refund?
Payments are handled by Apple and Google, so refunds go through them: reportaproblem.apple.com for iPhone, or your Google Play order history for Android.
How does the red month promise work?
If a calendar month's calls finish down in units at the average odds sent, Pro members who were subscribed that month get the following month free. The monthly results are public on the record.
Does Netsy take bets?
No. Netsy shares statistical calls for information only. We don't take bets or handle stakes.
How do I check a call is genuine?
Every settled call has a reveal.txt and a Bitcoin proof file you can check yourself. See how it works.
How do I delete my data?
Netsy doesn't ask for your name or email. Deleting the app stops alerts. To have your device record erased from our server too, email us and we'll do it. See the privacy policy.